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Emergency Contact Form

Our Emergency Contact system will automatically contact Technical Support by pager 24/7. The response time will depend on your Service Level Agreement or Retainer Terms.

This Emergency Contact system will automatically contact Technical Support by pager 24/7. The response time will depend on your Service Level Agreement or Retainer Terms.

This contact option is NOT intended for general technical support and should ONLY be used in severe circumstances, such as:

    • Service interruption (website unreachable)
    • Hardware failure
    • Request for backup recovery
    • Database down or unreachable
    • Mailing list in a repeating loop
    • Abuse or misuse of a mailing list or user account

For general issues, please use our Non-Emergency Support Form.

    Important:

    1. Emergency support issues will be treated as time and material projects, and will be billed in one-hour increments based on our Standard Fee Schedule (unless you are on a Retainer or SLA plan)
    2. If the issue falls under the area of responsibility of Six Feet Up, it will be addressed at no cost to you.
    3. Rescue Card holders should ONLY use this form DURING normal business hours (Mon-Fri, 8:30am-5:30pm ET, holidays excluded) or will be billed extra.

    * Denote mandatory fields

    This form is to be used for true emergencies only. Any general support requests will be billed at our emergency hourly rates

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    By clicking "submit" on this form, you agree to the terms listed above.

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