Emergency Contact Form
Our Emergency Contact system will automatically contact Technical Support by pager 24/7. You will get an answer within an hour, oftentimes much sooner.
This Emergency Contact system will automatically contact Technical Support by pager 24/7. Someone will get back to you within an hour.
This contact option is NOT intended for general technical support and should ONLY be used in severe circumstances, such as:
- Service interruption (website unreachable)
- Hardware failure
- Request for backup recovery
- Database down or unreachable
- Mailing list in a repeating loop
- Abuse or misuse of a mailing list or user account
For general issues, please use our Non-Emergency Support Form.
- Emergency support issues will be treated as time and material projects, and will be billed in one-hour increments based on our Standard Fee Schedule (unless you are on a Retainer or SLA plan)
- If the issue falls under the area of responsibility of Six Feet Up, it will be addressed at no cost to you.
- Rescue Card holders should ONLY use this form DURING normal business hours (Mon-Fri, 8:30am-5:30pm ET, holidays excluded) or will be billed extra.
* Denote mandatory fields
By clicking "submit" on this form, you agree to the terms listed above.