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Home > Consulting & Support > Monthly Support Plans (Retainers & SLAs)

Monthly Support Plans (Retainers & SLAs)

At Six Feet Up, we value the long-standing relationships we have with our Clients and we enjoy providing continuing support and services beyond the initial launch of a website.

Six Feet Up offers two types of monthly support contracts to address ongoing maintenance work as well as emergency requests:

Monthly Retainers:

We offer retainer options for work scheduled in advance and taking place during business hours. Rates are based on response time, scheduling urgency and hours purchased:

Priority Scheduling

2 day response time
Work to begin within 5 days
A B C D
Monthly Fee $1,600 $2,325 $3,000 $6,750
Number of "use-it-or-lose-it" hours included 10 15 20 50
(hourly rate) ($160) ($155) ($150) ($135)

Rushed Scheduling

1 day response time
Work to begin within 3 days
A B C D
Monthly Fee $1,700 $2,475 $3,200 $7,500
Number of "use-it-or-lose-it" hours included 10 15 20 50
(hourly rate) ($170) ($165) ($160) ($150)

Service Level Agreements (SLA):

We offer guaranteed support through SLA plans. These plans address business critical issues only. Rates are based on response time, time to start, and hours purchased:

Critical Support (7am/9pm ET)

4 hour response time
Work to start within 10 hours
Bronze Silver Gold Platinum
Monthly Fee $750 $1,250 $2,400 $3,360
Number of "use-it-or-lose-it" hours included 3 5 10 15
(hourly rate) ($250) ($250) ($240) ($240)

Emergency Support
(7am/9pm ET)

1 hour response time
Work to start within 4 hours
Bronze Silver Gold Platinum
Monthly Fee $900 $1,500 $2,900 $4,350
Number of "use-it-or-lose-it" hours included 3 5 10 15
(hourly rate) ($300) ($300) ($290) ($290)

Not ready to commit yet?

We can still help you out, although our response time will depend on the availability of our team members. We invite you to review our Standard Fee Schedule.

Want to know more?

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Do you have questions about any of these support plans?

Contact us with the form on the right.

Next Steps


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