CMS/Plone non-emergency support issues should be emailed to support@sixfeetup.com. This will automatically open a support request ticket.
KMS/KARL non-emergency support issues should be emailed to karl-support@sixfeetup.com. This will automatically open a support request ticket. The KARL Support Website provides additional support information for our KARL clients.
Please note that non-emergency support issues will only be addressed during business hours (Monday thru Friday, 8:30am to 5:30pm ET).
Emergency Support Issues
All CMS/KMS emergency support issues should be submitted via our emergency form. Completing and submitting this form will page the on-call Administrator to respond to your issue.
Before submitting an emergency support request, please read the following:
If the issue falls under the area of responsibility of Six Feet Up, it will be addressed and will not be billed.
Emergency support issues will be treated as projects and billed based on our Support Fee Schedule (see below) in one-hour increments.
KARL response times for emergency requests are outlined in KARL Hosting Contracts.
