Help with E-mail

For IMAP (which we recommend) use the following settings:

Incoming Server
    Server Name: imap.everyone.net
    Port: 993
    SSL Enabled: Yes

Outgoing Server
    Server Name: smtp.everyone.net
    Port: 465
    SSL Enabled: Yes
    SMTP Authentication: Yes (use same username/password as incoming mail)

For POP use the following settings:

Incoming Server
    Server Name: pop.everyone.net
    Port: 995
    SSL Enabled: Yes

Outgoing Server
    Server Name: smtp.everyone.net
    Port: 465
    SSL Enabled: Yes
    SMTP Authentication: Yes (use same username/password as incoming mail)

Webmail can be accessed at http://webmail.<yourdomain>

First, you'll need to log in to your webmail.  If you do not know how to do this, please send a support request to support@sixfeetup.com for the URL and your log in information. 

Once logged in to your webmail you'll need to follow a series of links to get to the proper place.  The links are as follows:

Options -> Email Rules -> Create a New Rule

Once at the proper page, you'll need to start by entering a name for the rule.  A commonly used term is "Out of Office Autoreply" or something similar.

Continuing down the same page, you'll need to make the options on that page read as follows:
If:  "all of" the following conditions are met:  "To or CC" "is" <enter your email address in last box.>

Then perform the following actions: "auto respond" with message:
<enter the text of your auto-response email here>

After that is complete, click "Save" at the bottom and you're done.

Please note that once you click "Save", the rule will be in place immediately.  A good idea is to test your setup prior to going on vacation to make sure that you have it configured correctly.

Full Error Message: "Task "mail.sixfeetup.com: Folder:Inbox Check for new mail." reported error (0x800CCC0E) | "Could not fetch new headers in the folder Inbox for Account mail.sixfeetup.com. Error: Unable to connect to the server.."

Diagnostic: Mail servers are incorrect.

Action: Double-check your email settings.

Full Error Message: "Task "smtp.everyone.net - sending" reported error (0x800CCC0D) | 'Unable to find the e-mail server. Please verify the server information in your account properties.'"

Diagnostic: Outgoing mailserver is incorrect

Action: Double-check your outgoing mailserver is set to smtp.everyone.net

Diagnostic: You're using an incorrect password and/or username

Action: Make sure you're using the username and password that were emailed to you. Watch out: they are case-sensitive!

Full Error Message: "The IMAP command has failed. Reason: Error getting network address for "wrong.mail.server.here" cause: requested entry not found(11004)"

Diagnostic: Mail servers are incorrect.

Action: Double-check your outgoing mailserver is set to smtp.everyone.net

Full Error Message: "SSL: 1 message left to send. RCPT TO: Can't send to "sent@address.com" The server gives this reason: "554 : Relay access denied"."

Diagnostic: Your outgoing server needs authentication.

Action: When setting up your email account, make sure you check the "My outgoing server requires authentication" option.

Full Error Message: "The outgoing mail server "mail.server.address:user" failed to deliver this message. The server "mail.server.address" can not be contacted on port 25."

Diagnostic: Your outgoing server needs authentication.

Action: When setting up your email account, make sure you check the "Allow authentication" option.

The easiest way to do this is with what is known as an email alias.  If you host email through us, this is completely free to set up!  You will need to log in to your email control panel to create the alias.  If you do not know how to do this, contact us and we'll give you the information you need to get this done.

Once logged in, you'll want to click the "Manage Users" link.  From there, you'll want to create an alias.  The interface is fairly straight forward from there.  You may add as many email addresses to forward to with this alias as you'd like.